Product
What size should I get?
For swimwear checkout our detailed Fit Guide to help you choose a model that fits your body type.
Our "What's My Size" button found on most product pages, will help you select the correct size by entering or measuring some body dimensions.
Alternatively you can use the size chart found under the "Size Chart" tab on the product page.
If you need further help, please feel free to contact our customer support.
How do I care for my product?
Please follow the care instruction on the care label of your product.
Do you offer extended warranties?
On wetsuits we offer an extended warranty of 1 year on stitches, bonding of the panels.
When will you restock my item?
At WALLIEN we take pride in the unique models we design. That’s why we almost never reproduce our products and they’re only released once on the website. Occasionally, some sold-out products and sizes are restocked. Please sign up for our newsletter to stay up to date! We will announce all restocking and new collections there first.
Shipping
What are your delivery times?
Your order will be processed on the same day if it was completed before 17:00 Central European Time. Please note that we do not process orders on weekends and national holidays. Your orders are shipped from our Rotterdam (The Netherlands) warehouse.
NETHERLANDS & BELGIUM: 1-2 days.
GERMANY & LUXEMBOURG: 2-3 days.
UNITED KINGDOM, FRANCE, AUSTRIA, SWITSERLAND, DENMARK, SPAIN, ITALY, PORTUGAL, SWEDEN, NORWAY: 2-3 days.
UNITED STATES: 5+ days
How much will shipping cost?
NETHERLANDS / BELGIUM:
FREE for orders > € 50,-.
€ 3,99 for orders < € 50,-
FRANCE / GERMANY:
FREE for orders > € 50,-.
€ 6,95 for orders < € 50,-
UNITED KINGDOM:
FREE for orders > € 50,-.
€ 14,95 for orders < € 50,-
LUXEMBOURG: €6,95
AUSTRIA, SWITSERLAND, DENMARK: €9,95
SPAIN, ITALY, PORTUGAL, SWEDEN, NORWAY: €14,95
UNITED STATES: €35,- (max 2 kg.)
AUSTRALIA / NEW ZEALAND: check out our Australian website which offers lower transport rates to your region: WALLIEN.com.au
Can you provide worldwide shipping?
Yes, we offer delivery to EUROPE, UNITED STATES and AUSTRALIA
For Australia and New Zealand check out our Australian website which offers lower transport rates to your region: WALLIEN.com.au
Do I have to pay for import duties?
For orders outside the EU import duties may apply. Please check your local legislation for more information.
Orders within the EU do not have any additional import duties.
Where is my package?
Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbours or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with our customer support. We will look into the whereabouts of your parcel to ensure a quick delivery.
My Order
How can I change / cancel my order?
Once an order is placed we instantly process your order to ensure the quickest delivery possible. However, if you wish to change or cancel your order, please contact us immediately. We will look into the status of your order and if it hasn’t been picked yet, we are usually able to change or cancel it for you.
What if I receive the wrong product?
Please contact customer service by email: support@wallien.com and we will arrange the exchange for you.
Where can I find my invoice?
Your invoice is included in the shipping confirmation e-mail with a link to the PDF file.
If you can’t find the invoice, please contact our customer service so we can send it to you.
Exchanges & Returns
What is your exchange & return policy?
You can comfortably try your items at home for 30 days after receipt and return or exchange them for any reason.
Items should be returned unused, unwashed, and with all labels and hygiene stickers (swimwear only) still attached.
Items that do not meet these criteria cannot be refunded.
Return shipping is free for orders in The Netherlands and Belgium.
Return shipping for items on sale and orders outside NL and BE are not covered by us.
How can I exchange or return an item?
You can start your exchange or return here http://returns.wallien.com
Please enter your order number and e-mail that you have used when placing the order. If you'd like to exchange you order, please indicate what product and size you would like to receive. After entering your details, you will receive further return instructions through email.
Please note that return costs are NOT covered by WALLIEN.
When do I receive my refund or exchange?
If you requested an exchange, we will ship out your order once your return has been processed in our warehouse.
If you have requested a refund we will process the refund within 3-4 days after your return has been processed in or warehouse. We always refund your money to original payment method. Please note that your bank can also take some time to process the refund.
We will inform you by email once we have:
- Received your return
- Processed your refund
- Shipped out your new order (for an exchange)
Can't find your question?
No worries! Our Customer Support is here for you!
Contact us via the chat button on this website, through the contact form order directly via email at hello@wallien.com
Please note that we're based in the Netherland and have European operating hours:
(Mon - Fri 9:00 am - 5:00 pm CET/CEST)